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The Buck Stopped at Jamie Dimon

Jamie Dimon has long been revered in financial circles for his leadership and long list of successes.

This week he is under intense scrutiny for the $2 billion loss on JP Morgan’s books. The loss wasn’t caused by something he did, but it happened on his watch. And that makes the poor choices and bad behavior of others his responsibility.

Today he faces shareholders. It will be interesting and probably educational to learn what he says. To date, he’s taken responsibility and swift action to make sure such a debacle doesn’t happen again.

What happens on the leader’s watch is his or her responsibility. That is one of the most sobering aspects of leadership. That’s why Harry Truman kept the famous sign on his desk, “The buck stops here.”

When you are the leader, there is nobody else to pass the buck to.

What’s happening on your watch? What have you done to safeguard the well being of your organization, your people and your constituents?

Maybe you should tape a dollar bill to your desk as a reminder of the vigilance required to lead effectively.

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12 Productivity Tips

1. Carry a notebook everywhere because you need to capture important ideas. Fight boredom with creative writing, vision casting and planning.

2. Get clear on the results you want to create before you think about strategies and tactics.

3. Know what you do best and what only you can do. Those are the things that should get first priority on your schedule.

4. Be willing to do what is necessary but don’t do what you’re not best at unless it is absolutely necessary. Delegate what you can.

5. Don’t try to outsource your creativity. As for input and ideas, but take responsibility for your own creative output.

6. Think again. And again. Spending money without forethought is expensive.

7. Know yourself. Schedule according to your style and preferences.

8. Don’t do what is easy, do what is important.

9. Have a few priorities but a long to do list.

10. Write it down as soon as you think it.

11. Don’t do things out of obligation. If it doesn’t represent an opportunity, why are you doing it?

12. Question for the beginning of the day: what are the most important things I want to accomplish today? Question for the end of the day: what did I accomplish today?

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Speaking about What Matters (Part 8)

Once I was on the 50-yard line of Atlanta’s Georgia Dome. No, I wasn’t playing quarterback for the Atlanta Falcons. I had just finished speaking to a group of 100 who had gathered for a departmental meeting.

Afterwards, as I was talking with a few audience members, a man who had been standing near the field entrance approached me. He extended his hand and said, “I’m one of the bus drivers. We weren’t invited to attend your presentation, but I stood in the back anyway. I like hearing speakers and learning new ideas, and I want you to know that you really encouraged me. You see, I’m an inventor. I’ve invented a new seat cushion that people can use at stadiums like this one. I agreed with practically everything you said, and your words have encouraged me to keep trying.”

Although my client was happy with my presentation that day, my biggest reward came not from the fee I received. It came from the feedback of an appreciative individual who wasn’t even supposed to be there! Without even knowing it, I had achieved a breakthrough.

If your presentations are rooted in your philosophy of speaking, if you are motivated to deliver a message you believe in, and if you devote the time and effort to preparation that your message deserves, chances are very good you will breakthrough with someone.

Public speaking is the oldest form of mass communication. It was part of the formation of democracy in ancient Greece and Rome and the most important part of their school curriculums. Presenting a message to a live audience of listeners offers an immediacy that no other medium can provide. Think of difference between live theater and watching a movie on TV. Even in the age of social media, no other form of communication has as much power to inspire and to change as the breakthrough speech. In fact, speeches delivered in the public square were the original social network!

If you have a message to deliver – one that you sincerely believe in – and your philosophy moves you to want to inspire and change people, the best way to reach them is by mastering Breakthrough Speaking. If your heart and your effort are in your speaking, your message will break through with some, if not all, of your audience almost every time. And when members of your audience approach you after a speech to say something like, “What you said really encouraged me,” you have a real sense of “mission accomplished.”

So remember – you never know who’s watching and listening. In a sense, our lives are speeches given to many various audiences. These “speeches” can impact others we may never know in ways we may never understand. Often, it’s the reward of an unexpected and heartfelt “thank you” that becomes the most valued of all.

And that’s when you know you’ve achieved a breakthrough.

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A Poem for the Ages

Practice What You Preach

It’s easier to preach than to practice

It’s easier to say than to do.

Most sermons are heard by the many

But taken to heart by the few.

It’s easier to cheer than to battle

It’s eaiser to stay than to go.

To drift you but lay down the oars.

Go go upstream you must row.

Ben L. Byer

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After the Applause: Analyze the Impact (Part 7)

Your speech may be over, but the work of Breakthrough Speaking is not. As your audience files out of the room, you should begin to review and analyze your performance. Did your presentation have the impact you sought? Did you inspire the members of your audience to see things in a different light and to change? By conducting a “post-mortem” examination of every performance, you can get a true sense of what works and what doesn’t, and you can make your presentation even better for the next time.

You can begin your post-performance analysis immediately by making some quick, brief notes to yourself right after the speech. During a speech, you will get a sense of the highlights and “lowlights” of the audience response and your own effectiveness in communicating your message. You should jot down your thoughts about these moments as quickly as possible because you are likely to forget them once you have left the stage and your selective memory takes over.

Also, immediately following your speech, some members of the audience may approach you with some feedback. People who come up to you afterwards will be, for the most part, positive. That’s because people typically hesitate to confront a speaker face-to-face if they didn’t enjoy him or her. Expect that the audience members you talk to afterwards will be kind, if not completely honest

You need to solicit broader constructive feedback from your audience. Good friends and relatives (who view your performance) can be a source of honest feedback, but only if they love you enough to tell you the truth. Ask them for their opinion of your presentation in these three areas: what worked, what didn’t work, and how you can improve. You might also follow-up with the event organizers and even audience members. Try sending them a brief thank you that invites them to say what they liked and didn’t about your performance.

In the days following your performance, review your presentation, considering your notes and feedback. If your presentation was recorded, review the audio or video of it and critique yourself and your impact on the audience. In this light, consider how your presentation could be improved for even greater impact. A little change of emphasis

Also, remember that you can’t affect an entire audience. I used to be disappointed if an audience didn’t laugh, applaud, or get excited at the points I thought the audience should. But then I made an important discovery: breakthrough speaking isn’t about affecting an audience. It’s about affecting individuals in that audience. When they leave the presentation room, they are no longer an audience, and, ultimately, any change will be at an individual level. When someone comes to me at the end of a presentation and says, “I just want you to know that what you said today made a difference to me,” I am gratified. I know I’ve achieved success where it counts-at the individual level.

It is important that you know the difference between a good audience and good work. I have made really good presentations that my audience didn’t overtly respond to, and I have made less-than-spectacular presentations that my audience greeted with cheers and applause. If you evaluate your speaking on the basis of audience response, you might be misled. Instead, ask yourself, “Did I do good work today?”

What qualifies as good work? When I have designed a presentation that will deliver value for listeners, when I have then prepared, practiced, and presented it to the best of my ability – that’s when I have done good work.

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