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Archive for the ‘Encore Effect’ Category
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Posted by Mark Sanborn in Customer Service, Encore Effect, Leadership, Teambuilding, Training & Development, Uncategorized on July 12th, 2011.
Tags: appraisals, communication, Dave Marr, feedback, improvement, Leadership, learning, listening, personal development, t2, t2 Management Training, team morale, teamwork, training & development
Posted by Mark Sanborn in Customer Service, Encore Effect, Observations, Uncategorized on May 20th, 2011.
Tags: apology, customer service, fast food, recovery, restaurant, service, sorry, wait
Posted by Mark Sanborn in Encore Effect, Leadership, Mark Sanborn's Observations, Training & Development on March 10th, 2011.
Tags: attention to details, customer service, customer service strategy, details, expectations, service, service strategy, something extra, value, value added
Posted by Mark Sanborn in Encore Effect, Leadership, Mark Sanborn's Observations, Observations, Training & Development on March 4th, 2011.
Tags: customer service, customers, hustle, initiative, Robert Tucker, service, Training & Development
