Posts Tagged ‘bad customer service’

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A Congratulatory Blog to the CEO of U.S. Air

Posted by Mark Sanborn in Leadership, Observations, Training on September 23rd, 2009.

Tags: airline service, bad customer service, complaints, customer service, empathy, lack of empathy, rules, U.S. Air

The Ultimate (Customer) Revenge

Posted by Mark Sanborn in Observations, Training on September 2nd, 2009.

Tags: bad customer service, customer revenge, customer service, customer service revenge

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