How to Avoid Rude Results
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Customer want solutions to problems and good feelings, especially when they’ve had a bad experience. Learn from my recent experience of bad customer service with Dishnet Telewire.
Yet another classic example from U.S. Air about how to alienate people and lose customers.
If your customer service is bad enough you might become the focus of a music video (and that’s not a good thing).