How to Avoid Rude Results
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
A really bad experience with a well known company demonstrates how important it is to listen to customers and respond because you care.
Warren Buffett’s business partner and investment guru Charlie Munger tells this story: “I have a friend who carried a big stack of index cards. Whenever someone said something that reflected self pity, he handed them a card: Your story has touched my heart. Never have I heard of anyone with as many misfortunes as you.”…
Here are 7 key things you can do to turn customer complaints into customer commitment.
Yet another classic example from U.S. Air about how to alienate people and lose customers.