Posts Tagged ‘creating value’

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Everlasting Value: A Lesson from Facebook

Posted by Mark Sanborn in Customer Service, Leadership, Remarkable Performance, Training & Development, Up Down or Sideways book on September 29th, 2011.

Tags: change, creating value, Facebook, future, innovation, Leadership, product development, sales, social media, Social network, value, value proposition

Details, Extras & the Personal Touch of Extraordinary Service

Posted by Mark Sanborn in Customer Service, Leadership, Observations, Remarkable Performance, Training & Development on August 22nd, 2011.

Tags: creating value, customer service, details, extraordinary customer service, extraordinary service, Fred Factor, nuances, personal touch, service, value, value add

Finding “Fred” at Church

Posted by Mark Sanborn in Observations on January 7th, 2010.

Tags: creating value, Fred, inspiration, service, The Fred Factor

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