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	<title>Sanborn and Associates &#187; crisis managment</title>
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		<title>Ass Kicking or Problem Fixing</title>
		<link>http://www.marksanborn.com/blog/ass-kicking-or-problem-fixing/</link>
		<comments>http://www.marksanborn.com/blog/ass-kicking-or-problem-fixing/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 13:13:26 +0000</pubDate>
		<dc:creator>Mark Sanborn</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Mark Sanborn's Observations]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[crisis managment]]></category>
		<category><![CDATA[Gulf Oil]]></category>
		<category><![CDATA[gulf oil crisis]]></category>
		<category><![CDATA[problems]]></category>
		<category><![CDATA[Remarkable Performance]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[solutions]]></category>

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		<description><![CDATA[<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.marksanborn.com/blog/ass-kicking-or-problem-fixing/' addthis:title='Ass Kicking or Problem Fixing '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div>Leaders face problems, challenges and crisis. When they do they take a great deal of heat. The key is to focus on getting results, not getting defensive.<div class="addthis_toolbox addthis_default_style addthis_32x32_style" addthis:url='http://www.marksanborn.com/blog/ass-kicking-or-problem-fixing/' addthis:title='Ass Kicking or Problem Fixing ' ><a class="addthis_button_preferred_1"></a><a class="addthis_button_preferred_2"></a><a class="addthis_button_preferred_3"></a><a class="addthis_button_preferred_4"></a><a class="addthis_button_compact"></a></div>]]></description>
			<content:encoded><![CDATA[<div class="addthis_toolbox addthis_default_style " addthis:url='http://www.marksanborn.com/blog/ass-kicking-or-problem-fixing/' addthis:title='Ass Kicking or Problem Fixing '  ><a class="addthis_button_facebook_like" fb:like:layout="button_count"></a><a class="addthis_button_tweet"></a><a class="addthis_button_google_plusone" g:plusone:size="medium"></a><a class="addthis_counter addthis_pill_style"></a></div><p>President Obama is understandably defensive about the criticism he is receiving about the Gulf oil disaster. News clips recently show him explaining that he was in the Gulf making &#8220;tough talk&#8221; and finding out whose ass needed to be kicked (really).</p>
<p>All leaders feel the heat whether the problems they face were caused by them or someone else. That is the nature of leadership. Bush took the heat for how his administration responded to Hurricane Katrina. Obama is taking the heat for the Gulf.</p>
<p>As much as tough talk is appreciated, people want results. Talking tough, placing blame or even taking responsibility mean little until the problem is solved or the situation is resolved.</p>
<p>The title of a book written by my friend Randy Pennington says it all: &#8220;Results Rule.&#8221;</p>
<p>There are many lessons for leaders here, but primary is this: don&#8217;t let the heat in the kitchen prevent you from cooking the meal. Deal with the heat. Ignore it if you can. If you can&#8217;t, address it. Just don&#8217;t let it distract you from bringing your compete attention and resources to bear on the goal.</p>
<p>There will be time for dealing with those who caused one of the greatest natural disasters of our time, but right now Americans want results and solutions. Not tough talk and ass kicking.</p>
<p>An effective leader has to get past ass kicking to problem fixing.</p>
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