Posts Tagged ‘customer complaints’

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7 Keys for Converting Customer Complaints Into Commitment

Posted by Mark Sanborn in Customer Service, Leadership, Training & Development on February 4th, 2013.

Tags: business leadership, complaints, customer, customer commitment, customer complaints, customer loyalty, customer satisfaction, customer service, customer service keynote speaker, customer service speaker, loyalty

Handling Customer Complaints (without Making a Wrong Turn)

Posted by Mark Sanborn in Customer Service, Training & Development on April 23rd, 2012.

Tags: customer appreciation, customer complaints, customer feedback, customer service, dealing with customers, recovery, service, unhappy customers

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