Going from Zero to Hero
Great leaders want heroes on their team, not zeros. What is the difference? Learn how you can teach, encourage and reward all employees on how to become heroes to their team members, customers and clients.
Great leaders want heroes on their team, not zeros. What is the difference? Learn how you can teach, encourage and reward all employees on how to become heroes to their team members, customers and clients.
A leader’s success depends on her or his ability to lead change. Here are ten reasons organizational change fails.
Even if you tried, there are four reasons you can never know it all. That, however, is good news. Find out why.
The “doors” of your business are all the ways prospects and customers enter into doing business with you. The welcome or they warn. That’s why you need to give them careful attention.
How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats makes therapeutic massage a necessity for me rather than a luxury. I liked the online scheduling option so used it to make appointments. Last time I tried to schedule… Continue Reading [icon name=”icon-angle-double-right”]
In the most recent Five Friends post, “You’re Fired,” there is a common thread. The situations and the kind of people or organizations who got fired vary greatly, from a landscaping company to a restaurant chain to a medical doctor. The reasons for the firings vary, too. Some were triggered by something relatively small like a… Continue Reading [icon name=”icon-angle-double-right”]
When I find myself getting really bad service, I try to extract lessons I can share with my clients. There is a national chain of upscale seafood restaurants where I’ve always enjoyed dining. I took my family, my brother and sister-in-law and mother there to celebrate my youngest son’s birthday. The experience couldn’t have been…
In a previous post I suggested 12 questions that, if answered thoughtfully and thoroughly, can help you create the life you desire. I omitted one questions, and it is the most important. You can think of it as the “igniter question.” A rocket isn’t powerful until ignition. The latent power of the rocket becomes useful…
While working for a client in Las Vegas, I dined at the bar in the well known hotel’s steakhouse. Both bartenders were busy and I respected that. When they asked for my order, they were professional but very matter of fact. I asked a couple questions about recommendations and their responses were to the point…
Everyone makes a difference. Neutrality is a myth. So what can of difference maker do you choose to be?