What it Means to be “A Good Person” in Business
“Be a good person” is a worthy goal, but what does it mean? What does it mean to be a good person in the work you do? There are two keys. Learn what they are.
“Be a good person” is a worthy goal, but what does it mean? What does it mean to be a good person in the work you do? There are two keys. Learn what they are.
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Great leaders want heroes on their team, not zeros. What is the difference? Learn how you can teach, encourage and reward all employees on how to become heroes to their team members, customers and clients.
It isn’t fun to be wrong but it can be beneficial. Find out how.
For nearly 40 years Mark Sanborn has been speaking and writing. Learn 24 of his most important messages of all time in this article.
When you make your customers wait, you probably think it is a good idea to thank them for their patience. It isn’t. Learn a better alternative.
A really bad experience with a well known company demonstrates how important it is to listen to customers and respond because you care.
Is there really one question that determines your company’s success? I believe there is. Find out what it is.
When a customer takes time to provide feedback, take it seriously. And don’t respond with a form letter.
Today is Super Bowl 2020, the biggest game day in professional football. What is “game day” like in your business?