Posts Tagged ‘customer service’

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Service Recovery Made Easy

Posted by Mark Sanborn in Encore Effect, Observations, Training on January 13th, 2010.

Tags: customer service, customer service mistakes, customer service recovery, customer service training, mistakes, recovery, serivce, service recovery

What is Customer Feedback Worth to You?

Posted by Mark Sanborn in Uncategorized on December 4th, 2009.

Tags: customer service, cutomer feedback, service survey

The What and the Why are Always a Who

Posted by Mark Sanborn in Encore Effect, Leadership, Observations, Training on November 11th, 2009.

Tags: customer service, experience, extraordinary, motives, people

A Congratulatory Blog to the CEO of U.S. Air

Posted by Mark Sanborn in Leadership, Observations, Training on September 23rd, 2009.

Tags: airline service, bad customer service, complaints, customer service, empathy, lack of empathy, rules, U.S. Air

Five Magic Words

Posted by Mark Sanborn in Observations, Training on September 10th, 2009.

Tags: customer retention, customer service, loyalty, problems, service

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