Posts Tagged ‘customer service’

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Good Service is still better than a Good Reminder

Posted by Mark Sanborn in Observations, Training on August 18th, 2010.

Tags: apologizes, customer service, lessons, service, service failure

Tipping the Customer Service Scale

Posted by Mark Sanborn in Uncategorized on April 15th, 2010.

Tags: customer service, loyalty, service, service failure, service mistakes, value

Service Recovery Made Easy

Posted by Mark Sanborn in Encore Effect, Observations, Training on January 13th, 2010.

Tags: customer service, customer service mistakes, customer service recovery, customer service training, mistakes, recovery, serivce, service recovery

What is Customer Feedback Worth to You?

Posted by Mark Sanborn in Uncategorized on December 4th, 2009.

Tags: customer service, cutomer feedback, service survey

The What and the Why are Always a Who

Posted by Mark Sanborn in Encore Effect, Leadership, Observations, Training on November 11th, 2009.

Tags: customer service, experience, extraordinary, motives, people

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