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Posts Tagged ‘customer service’
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Posted by Mark Sanborn in Customer Service, Leadership, Sales, The Fred Factor, Training & Development on March 22nd, 2013.
Tags: commitment, customer service, customer service speaker, Fred 2.0, leadership speaker, motivation, new book, newal, resolve
Posted by Mark Sanborn in Customer Service, Leadership, Sales, Teambuilding, The Fred Factor, Training & Development on March 15th, 2013.
Tags: American Dental Association, customer service, customer service speaker, dental practice, dentistry, Fred 2.0, Leadership, leadership speaker, Ohio Dental Association, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
Posted by Mark Sanborn in Customer Service, Leadership, Training & Development on February 4th, 2013.
Tags: business leadership, complaints, customer, customer commitment, customer complaints, customer loyalty, customer satisfaction, customer service, customer service keynote speaker, customer service speaker, loyalty
Posted by Mark Sanborn in Communication, Uncategorized on January 8th, 2013.
Tags: call center, customer service, customer service keynote speaker, customer service speaker, extraordinary service, inconvenience, service, wait, Web chat
Posted by Mark Sanborn in Communication, Customer Service, Leadership, Sales, Teambuilding, The Fred Factor, Training & Development on December 31st, 2012.
Tags: agility, Big data, business as unusual, change, change speaker, Cloud computing, customer service, Leadership, new normal, Occam's razor, Ockham, speed, speed of business, value
