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The Dance of Connections
Posted by Mark Sanborn in Beyond Business, Leadership, Observations, Training & Development, Up Down or Sideways book on October 19th, 2011.
Tags: building relationships, clients, colleagues, connecting, connections, customer service, customers, family, friends, partners, relationships, tango, Up Down or Sideways, vendors
The Value of Your IPO
Posted by Mark Sanborn in Observations, Up Down or Sideways book on October 14th, 2011.
Tags: career advancement, career development, clients, customer service, customers, employee, IPO, LinkedIn, retention, Up Down or Sideways, up down or sideways book, value, value proposition
Mark Sanborn Customer Service Speaker
Posted by Mark Sanborn in Customer Service, Leadership, The Fred Factor, Training & Development on September 15th, 2011.
Tags: business, creativity, customer service, customer service best practices, customer service keynote, customer service speech, customers, extraordinary customer service, Mark Sanborn, service, The Fred Factor, training & development
Is Service Getting Worse as Economy is Getting Better?
Posted by Mark Sanborn in Encore Effect, Leadership, Mark Sanborn's Observations, Observations, Training & Development on March 4th, 2011.
Tags: customer service, customers, hustle, initiative, Robert Tucker, service, Training & Development
Go for the Spontaneous Smile
Posted by Mark Sanborn in Uncategorized on October 29th, 2010.
Tags: clients, customer service, customers, delight, design, experience, memorable, products, service, smile
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