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Posts Tagged ‘details’
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Details, Extras & the Personal Touch of Extraordinary Service
Posted by Mark Sanborn in Customer Service, Leadership, Observations, Remarkable Performance, Training & Development on August 22nd, 2011.
Tags: creating value, customer service, details, extraordinary customer service, extraordinary service, Fred Factor, nuances, personal touch, service, value, value add
Is it God or the Devil in the Details?
Posted by Mark Sanborn in Encore Effect, Leadership, Mark Sanborn's Observations, Training & Development on March 10th, 2011.
Tags: attention to details, customer service, customer service strategy, details, expectations, service, service strategy, something extra, value, value added
The Details
Posted by Mark Sanborn in Encore Effect, Leadership, Observations, Training & Development on April 20th, 2009.
Tags: attention, big picture, details, failure, success
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