Please Don’t Thank Me for My Patience
When you make your customers wait, you probably think it is a good idea to thank them for their patience. It isn’t. Learn a better alternative.
Nurse Nick Knows: A Personal “Fred”
Anyone, in any job, can turn ordinary into extraordinary. Learn about Shala’s “personal Fred,” a nurse named Nick, and how he positively impacted her (and others) with his actions.
The Shortest Book Summaries Ever
Recently an Amazon reviewer said that my 112-page book The Fred Factor was about being thoughtful and nice and ended with a dismissive “so I just saved you the time and money of reading it.” Gee, thanks. In the same spirit of public service inspired by my Amazon reviewer, I thought I’d take on a…
Details, Extras & the Personal Touch of Extraordinary Service
If you aspire to providing extraordinary service, don’t ignore the details, extras and the personal touch.
The Fred Factor: The 7B’s of Relationship Building
How do you build successful, lasting relationships? Learn how–the 7B’s–in this excerpt from the international bestseller, The Fred Factor.
The Productivity Family Tree
Sanborn Associates here posting an interesting mention on “Uncle” Mark made by Mike St. Pierre writing at LifeHack.org: Mike had some fun with the whole family tree paradigm and created a family tree consisting of the top productivity bloggers on the internet (according to his criteria). This is what he says about Mark: The Rich…