How to Avoid Rude Results
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Here are 7 key things you can do to turn customer complaints into customer commitment.
When a customer service rep says “I can’t” it isn’t usually true. Find out what “I can’t” really means and what you as a leader can do about it to improve your service delivery.
Leaders Without Borders: 9 Essential for Everyday Leaders is a new book by Doug Dickerson. In this interview, Doug distills the essence of the book and how you can benefit from reading it.
Keep the customer service scale tilting in the right direction. Pay attention to the little pebbles.
Here are five words you can use to work magic with your customers.
There is a difference between simple loyalty and true loyalty. Do you know what it is?