Posts Tagged ‘loyalty’

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7 Keys for Converting Customer Complaints Into Commitment

Posted by Mark Sanborn in Customer Service, Leadership, Training & Development on February 4th, 2013.

Tags: business leadership, complaints, customer, customer commitment, customer complaints, customer loyalty, customer satisfaction, customer service, customer service keynote speaker, customer service speaker, loyalty

Customer Service: What “I Can’t” Really Means

Posted by Mark Sanborn in Customer Service on June 28th, 2012.

Tags: customer loyalty, customer service, loyalty, net promoter score, service

Leaders Without Borders: Interview with author Doug Dickerson

Posted by Mark Sanborn in Uncategorized on October 18th, 2010.

Tags: attitude, authenticity, book, book news, Doug Dickerson, kindness, leaders, Leaders Without Borders, Leadership, legacy, loyalty, new book, optimism, passion, priorities, purpose, teamwork

Tipping the Customer Service Scale

Posted by Mark Sanborn in Uncategorized on April 15th, 2010.

Tags: customer service, loyalty, service, service failure, service mistakes, value

Five Magic Words

Posted by Mark Sanborn in Training & Development on September 10th, 2009.

Tags: customer retention, customer service, loyalty, problems, service

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