Posts Tagged ‘mistakes’

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The Smart Way to Make a Mistake

Posted by Mark Sanborn in Leadership on July 11th, 2012.

Tags: failure, learning, learning from mistakes, mistakes, setback, training & development, training and development

Service Recovery: How Not to Do It

Posted by Mark Sanborn in Uncategorized on December 30th, 2010.

Tags: compensation, customer, customer commitment, customer loyalty, customer service, mistakes, phone company, phone service, service failure, service recovery

Startling Statistics are Symptoms

Posted by Mark Sanborn in Leadership, Training & Development on November 16th, 2010.

Tags: borrowers, causes, development, educators, excellence, healthcare, leaders, lenders, mistakes, mortgage, quality, quality control, responsibility, symptoms, teachers, Training & Development

Service Recovery Made Easy

Posted by Mark Sanborn in Training & Development on January 13th, 2010.

Tags: customer service, customer service mistakes, customer service recovery, customer service training, mistakes, recovery, serivce, service recovery

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