Posts Tagged ‘problems’

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Ass Kicking or Problem Fixing

Posted by Mark Sanborn in Leadership, Mark Sanborn's Observations on June 8th, 2010.

Tags: crisis, crisis managment, Gulf Oil, gulf oil crisis, Leadership, problems, remarkable performance, results, solutions

No Guarantees

Posted by Mark Sanborn in Leadership, Observations, Training on March 16th, 2010.

Tags: attitude, challenges, dumb luck, enoucargement, failure, informed misfortune, misfortune, problems, recession, setbacks, thinking

Opportunities

Posted by Mark Sanborn in Leadership, Observations, Training on October 20th, 2009.

Tags: complaining, exploiting opportunities, opportunities, problems, solving problems

Five Magic Words

Posted by Mark Sanborn in Observations, Training on September 10th, 2009.

Tags: customer retention, customer service, loyalty, problems, service

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