Posts Tagged ‘recovery’

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Don’t Wait, Recover Now

Posted by Mark Sanborn in Leadership, Observations, Training & Development on October 13th, 2011.

Tags: business, depression, economy, recession, recover, recovery, The You Economy

Customer Service: Sorry Seems the Hardest Word

Posted by Mark Sanborn in Customer Service, Encore Effect, Observations, Uncategorized on May 20th, 2011.

Tags: apology, customer service, fast food, recovery, restaurant, service, sorry, wait

Service Recovery Made Easy

Posted by Mark Sanborn in Encore Effect, Observations, Training & Development on January 13th, 2010.

Tags: customer service, customer service mistakes, customer service recovery, customer service training, mistakes, recovery, serivce, service recovery

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