How Not to Do Business Example 1,462
Customer want solutions to problems and good feelings, especially when they’ve had a bad experience. Learn from my recent experience of bad customer service with Dishnet Telewire.
Customer want solutions to problems and good feelings, especially when they’ve had a bad experience. Learn from my recent experience of bad customer service with Dishnet Telewire.
Don’t say that you value the customer’s business and act like you don’t. How you recover from service failures is critical.
There is a better strategy than recovering from a service failure: prevent them from happening. Much of what sends customers away is within your control.
Keep the customer service scale tilting in the right direction. Pay attention to the little pebbles.
Many things in life are easier said than done. Beware lest they hurt your business.
don’t be silly at delivering service like this example.