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Posts Tagged ‘service recovery’
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Service Recovery: How Not to Do It
Posted by Mark Sanborn in Encore Effect, Observations on December 30th, 2010.
Tags: compensation, customer, customer commitment, customer loyalty, customer service, mistakes, phone company, phone service, service failure, service recovery
Pet Peeves are Golden Opportunities
Posted by Mark Sanborn in Uncategorized on October 20th, 2010.
Tags: customer service, customers, dissatisfaction, opportunity, pet peeves, problems, service recovery
Service Recovery Made Easy
Posted by Mark Sanborn in Encore Effect, Observations, Training & Development on January 13th, 2010.
Tags: customer service, customer service mistakes, customer service recovery, customer service training, mistakes, recovery, serivce, service recovery
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