Posts Tagged ‘service recovery’

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Service Recovery: How Not to Do It

Posted by Mark Sanborn in Encore Effect, Observations on December 30th, 2010.

Tags: compensation, customer, customer commitment, customer loyalty, customer service, mistakes, phone company, phone service, service failure, service recovery

Pet Peeves are Golden Opportunities

Posted by Mark Sanborn in Uncategorized on October 20th, 2010.

Tags: customer service, customers, dissatisfaction, opportunity, pet peeves, problems, service recovery

Service Recovery Made Easy

Posted by Mark Sanborn in Encore Effect, Observations, Training & Development on January 13th, 2010.

Tags: customer service, customer service mistakes, customer service recovery, customer service training, mistakes, recovery, serivce, service recovery

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