Posts Tagged ‘service’

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Proof You Truly Value My Business

Posted by Mark Sanborn in Communication, Uncategorized on January 8th, 2013.

Tags: call center, customer service, customer service keynote speaker, customer service speaker, extraordinary service, inconvenience, service, wait, Web chat

Business As Unusual: Brewing The American Dream

Posted by Mark Sanborn in Customer Service, Leadership on December 10th, 2012.

Tags: Accion, Brewing the American Dream, business as unusual, contribution, Jim Koch, Leadership, Sam Adams, service, The Fred Factor

Free Gifts that Don’t Work

Posted by Mark Sanborn in Sales on September 26th, 2012.

Tags: customization, free gift, free gifts, incentives, marketing, persuasion, premiums, quality, sales, selling, service

To Do Well, End Well

Posted by Mark Sanborn in Customer Service, Leadership on July 31st, 2012.

Tags: customer experience, customer service, experience, recency effect, service

Customer Service: What “I Can’t” Really Means

Posted by Mark Sanborn in Customer Service on June 28th, 2012.

Tags: customer loyalty, customer service, loyalty, net promoter score, service

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