How to Avoid Rude Results
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
Leaders add value to others. Learn four critical skills for doing that (and the acronym that will help you remember them).
Servant leadership is a powerful concept. Is it as relevant now as it was 40 years ago? Find out the answer and what servant leaders know now.
Faith is more than just believing. My friend John is an example of what makes faith admirable.
Most are facing the greatest crisis of their lifetime. What is the question we should be asking? And how can we answer?
I had lunch at a New Orleans style restaurant near my hotel. The outside was neat but nothing special. There was no bar. The seating space was small. Yet the restaurant was full with a steady stream of customers. Why? Because the food was very, very good. Yes, the service was very good as well but not notable. And…
Today is #GivingTuesday, the National Day of Giving, in wonderful contrast to Black Friday and Cyber Monday. This day is about giving back, which reminded me of my dear friend, regrettably no longer with us, Charlie “Tremendous” Jones. Charlie “Tremendous” Jones is one of the most philanthropic people I know. Throughout his life, he has given…
Quick, efficient service is one of the best ways to prove you value your customers’ business.
Jim Koch and Samuel Adams beer are building a legacy. Find out what The Fred Factor and Boston Lager have in common.
Free gifts aren’t good incentives if the customer doesn’t want them. Tailor your sales and marketing offer to what the customer wants, needs and values.