Posts Tagged ‘service’

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Good Service is still better than a Good Reminder

Posted by Mark Sanborn in Observations, Training on August 18th, 2010.

Tags: apologizes, customer service, lessons, service, service failure

Tipping the Customer Service Scale

Posted by Mark Sanborn in Uncategorized on April 15th, 2010.

Tags: customer service, loyalty, service, service failure, service mistakes, value

Finding “Fred” at Church

Posted by Mark Sanborn in Observations on January 7th, 2010.

Tags: creating value, Fred, inspiration, service, The Fred Factor

Five Magic Words

Posted by Mark Sanborn in Observations, Training on September 10th, 2009.

Tags: customer retention, customer service, loyalty, problems, service

Easier for Whom?

Posted by Mark Sanborn in Observations, Training on September 2nd, 2009.

Tags: convenience, customer service, service

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