Posts Tagged ‘service’

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A Fred Sighting at Jason’s Deli

Posted by Mark Sanborn in The Fred Factor on August 1st, 2011.

Tags: extraordinary performance, Jason's Deli, relationships, Remarkable Performance, service, The Fred Factor, training & development, turning the ordinary into the extraordinary

It Works

Posted by Mark Sanborn in Customer Service, Observations on May 20th, 2011.

Tags: basics, customer service, processes, service, systems

Customer Service: Sorry Seems the Hardest Word

Posted by Mark Sanborn in Customer Service, Encore Effect, Observations, Uncategorized on May 20th, 2011.

Tags: apology, customer service, fast food, recovery, restaurant, service, sorry, wait

One Word to Improve Service and Profits

Posted by Mark Sanborn in Uncategorized on April 18th, 2011.

Tags: competitive advantage, convenience, customer, customer service, ease, easier, service, service levels, service strategy, value add

Is it God or the Devil in the Details?

Posted by Mark Sanborn in Encore Effect, Leadership, Mark Sanborn's Observations, Training & Development on March 10th, 2011.

Tags: attention to details, customer service, customer service strategy, details, expectations, service, service strategy, something extra, value, value added

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