Yesterday Delta canceled a few hundred flights leaving travelers stranded. It was done in the name of “safety inspections” as if that should give Delta a free pass for not scheduling inspections previously or at least warning travelers in advance. (Wouldn’t you like a scapegoat in your business like “weather” and “safety” that could be blamed for just about everything?) I wasn’t going to waste my time blogging about that. After all, American Airlines did the same thing a few days ago.
But last night, on the heels of canceled flights, Delta raised prices on airfares.
What strategy! What timing! “Our service has inconvenienced thousands today so we decided to announce a fare increase!”
Disgruntled customers aren’t the airlines’ worst enemies. Airline management is.
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