Important Note: The Mark Sanborn introduction is a crucial part of our presentation. Done properly, it establishes credibility and sets a positive, upbeat tone.

Our speaker today is Mark Sanborn, an international bestselling author and noted authority on leadership and customer service.

Mark has served as the president of the National Speakers Association and is one of the youngest speakers ever to be inducted into the Speaker Hall of Fame.

Mark has authored seven books and nearly two dozen audio and video training programs. His book, The Fred Factor, continues to be an international phenomenon that debuted as a Wall Street Journal and Business Week best-seller.

His latest book, You Don’t Need a Title to be a Leader, was released by Random House in 2006 and was an instant Amazon business book bestseller.

Mark lives in Highlands Ranch, Colorado, with his wife Darla and sons Hunter and Jackson.

Please welcome Mark Sanborn!

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