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Leadership Whitepapers

These Whitepapers on Leadership, Customer Service, Team and Personal Development are short, maximum impact papers (in PDF format) on topics important to today’s leaders and managers. Feel free to view online or right click and download.

High Impact Leadership

A model presenting the 6 characteristics of high impact leaders. There are leaders and there are leaders who make a difference. Which do you want to be?

Download “High Impact Leadership”

8 Skills For Succeeding in a Changing World

Mark Sanborn presents a concise blueprint of the 8 skills you must master to be successful in today’s constantly evolving business climate. Mark contends that successful leaders anticipate and embrace change. Learn what else he believes are the keys to success in a changing world.

Download “8 Skills For Succeeding in a Changing World”

The Fred Factor: How to Make the Ordinary … Extraordinary

The mission and the principles of Mark’s best selling, The Fred Factor, on one page. The ultimate cheat sheet for those who seek to turn the ordinary into the extraordinary in your work and life.

Download “The Fred Factor: How to Make the Ordinary … Extraordinary”

Teambuilding: How to Make Teamwork Work!

Are you adding ACES* or Jokers with your teambuilding efforts. This concise leader’s guide will start you on the path to building highly effective teams.

*Team members with the Attitude, Cooperation, Energy and Service ethic your teams need to succeed!

Download “Teambuilding: How to Make Teamwork Work!”

UPGRADE: 7 Keys to Reaching the Next Level

Mark Sanborn believes that long term, consistent success is achieved when we continually work to reinvent ourselves. This brief white paper provides leaders and those who aspire to lead the 7 keys to reaching the next level.

Download “UPGRADE: 7 Keys to Reaching the Next Level”

The Ten Commandments of Customer Service

Mark may not be able to lead your organization out of its customer service wilderness, but if you follow his 10 Commandments for serving your customers, you’ll be headed towards the promised land of satisfied customers, repeat business and referrals!

Download “The Ten Commandments of Customer Service”

We hope you enjoy the models and concepts presented in our leadership whitepapers. Feel free to download and distribute them—with attribution of course—throughout your organization. Mark Sanborn speaks with authority to all of these topics so, if you’d like him to deliver any of these messages, specifically tailored to your environment and audience, please give us a call or send us an email.

Do you have comments, suggestions or feedback about our Leadership Whitepapers? Would you like more information? Let us hear from you. Call 303-683-0714 or contact us online.