The 10 Commandments of Customer Service present 150 solid gold ideas for improving the service you provide to your external and internal customers. In a world where big box merchants and online e-tailers make it a certainty that your customers can get almost anything you offer cheaper somewhere else the difference between continued growth and a going out-of-business sale is often the difference between indifferent customer service and extraordinary service.

Mark Sanborn presents you with an invaluable -- and free -- resource for engaging and challenging your staff to dedicate themselves to improving the service they offer to your customers. These 150 gems will have you looking at your customer service efforts through fresh eyes, your customers'.